Staying in Front of Your Customers: PHONE (COVID-19 Never Bothered Me)

The program will discuss how architects, designers and other professionals can get a better understanding of the market today in regards to servicing their customers through the use of personal contact: calling. Although a single communication system is no longer viable for most businesses, the phone remains a staple in any multi-channel marketing strategy and is even more important in this COVID-19 world we live in. The course shows how the phone for customer interaction benefits your customers and your business. You will gain a better understanding of the different types of phone techniques to keep specialized services forefront to their customers.

Presenter: Jim Nowakowski, President of Interline Creative Group.

During this course, participants will:

• Review business basics and how important the phone is in strategy and tactics of business especially within the COVID-19 environment.
• Discover the power of customer relationships that have been and can be built through the phone.
• Review helpful techniques in listening to your customers over the phone, including recognizing voice signals.
• Learn how to respond to each particular need and requirement using the phone to USE the virus, not be harmed by the virus.

Instructor Bio: Jim Nowakowski has been involved in marketing and marketing communications for over 20 years. Prior to working at Interline, he served in a variety of positions in ad/PR agencies, including Creative Director, Account Supervisor and Copywriter. He also worked as a reporter for newspapers and taught English for a number of years before entering the advertising profession. His current work for both advertisers and publishers in advertising focuses on understanding communications and purchasing patterns in business-to-business. Besides industrial publications, he has worked for publishers in building construction, automotive and healthcare markets, including developing marketing communications programs, conducting in-depth market research and building customer inquiry database systems. Jim has an M.A. from DePaul University, Chicago, and a B.A. from Lewis University, Lockport, Illinois.