Problem:
The American Institute of Steel Construction (AISC), a technical institute and trade association for the structural steel industry, has an online bookstore that offers their steel design, construction and detailing manuals in hardback or downloadable PDF formats. As such, there are times when there are issues with some of those downloads. AISC provides IT support to users, helping with solutions to resolve common browser, system, and connectivity problems that can interfere with successful downloads. When they experienced a dip in IT help desk staff with key members absent, AISC turned to Interline to help fill the service gap.
Solution:
Having quality IT support for business is often easier said than done. After training on the AISC troubleshooting steps, Interline Creative Group evaluated the process and streamlined the process to provide better service inquiries. The support encompassed responding and providing solutions for those who experience downloading issues on multiple platforms such as PCs, smart phones, tablets or iPads. Interline has the flexibility to provide comprehensive computer IT support with fast, thorough and efficient responses to their IT issues. Having friendly responders that provide the “personal touch” is just as important as technical expertise when it comes to IT support; and from a team that is 100% committed to client success and satisfaction. The plan has been made adaptable to quickly react in customized ways as new situations arise.
Result:
Interline Creative Group provided the client with tailored and cost effective IT help desk support to supplement and support their service. As a quality IT partner, Interline was able to provide a superior level of service and validated AISC’s position as an industry expert.
