(originally written in 2012, this blog now nine years later [...]
Listening – really hearing what is being said – is both [...]
One of the great things about the COVID-19 is that you get [...]
Following my own advice when I found out we had lost a [...]
People were meant to see each other’s faces, not hide [...]
Aiming at a Group for Business May Cause More Harm Than [...]
People like numbers. There’s a certainty around them. [...]
I remember when the key to any marketing campaign was [...]
Everyone knows what’s happening to business with [...]
I was part of a CEO Roundtable at the Palatine Young [...]
“How was the trade show?” I asked my former VP [...]
Any service provider needs the power to fix problems. If [...]
I was honored to be invited to speak at the Vinyl 360 [...]
In the 2006 issue of Starch® Tested Copy, a stunning [...]
In the Journal of Direct Marketing[1] almost 25 years ago, [...]
A client forwarded me an article by Bill Lee in Harvard [...]
The Bob Dylan song The Times are a Changin, released in [...]
Tristan Butterfield wrote a piece called “The Poetry of [...]
One of the networking groups I’m involved with asks a [...]
It’s Sunday. The day of rest. However, somewhere, [...]
In 2005 I was sitting on an airplane next to a regional [...]
Interline’s view on SEO follows the major two rules of [...]
This is an ongoing question with no single answer. [...]
Over 25 years ago, I wrote an article for Airline Executive [...]
Ethics is an interesting subject – especially these days. [...]
I hate to lose. But if you are in sales – and we are [...]
Are you a channel surfer? Do you constantly click the [...]
There are always two sides to every story. Even if you [...]
Meetings of professionals always interest me. It’s not [...]
At the recent NARI® The Cutting Edge Remodeling Education [...]
Sometimes, conversations from hell start out as e-mail [...]
Recently, one of our clients explained that despite [...]
You’ve been on those trips where the people behind you [...]
Doug Zanger @zanger writes an excellent article on how Taco [...]
The HOUZZ & HOME Overview of U.S. Renovation in 2016 [...]
I don’t golf. Some people pity me because I don’t golf. [...]
Most won’t remember Art Linkletter's House Party, which [...]
Some people think Restoration Hardware’s catalog is [...]
At the HighPoint MARKET where I was working our showroom [...]
I love referrals as a way to get in the door. They are the [...]
You learn a lot reading and listening. Natalie Zmuda talked [...]
When you live in Chicago and go to Las Vegas to work a [...]
The phone rang. It was a client who said, “Did you see [...]
This can happen in your city. We get a lot of magazines [...]
In 2016, I was honored to present to a major publisher’s [...]
What do you do when you make a mistake? Do you fess up and [...]
In 2012, I tweeted this: Online fashion retailer [...]
I once asked a friend – a former Marine Artillery Captain [...]
One of our clients recently asked about QR codes. The [...]
In “Cash Isn’t King,” which appeared in the [...]
In “Is ROI Really What You’re Looking For?” published [...]
When I first read the title of the November 1, 2015 FORTUNE [...]
“That’s so wrong,” I said speaking up for the first [...]
The November 2 issue of FORBES® magazine a couple of years [...]
Back in 1991, Regis McKenna, the top guy at Regis McKenna [...]
I'm always amazed how many people don’t know how to work [...]
I was invited and went for a half day to the IBM Smarter [...]
Don Draper is a Dick (Whitman), and Leonard’s speech [...]
A snapshot of Mr. X, a showroom manager Mr. X views [...]
Pitching business is part art, part science. Timing has a [...]
Rorschach inkblot tests are used in psychological [...]
A major publisher’s rep was sharing lunch with our [...]
Traditionally, media buyers sought audiences where their [...]
Is advertising content? The short answer is yes. It always [...]
There was a lot talk about being “Bossy” in 2014. Anna [...]
Branding consultants can be dangerous – especially the [...]
Why does the Wall Street Journal (WSJ) want me to cancel my [...]
The Internet is one great big channel that’s always on. [...]
Myths exist for reasons. Like fairy tales, or other [...]
The meeting with the President of the company was arranged [...]
(This story is true; no names were changed to protect the [...]
I’ve often wondered why people don’t take more bank [...]
Failing Grade Chapter One. Very early in my business I [...]
There are a lot of smart people in the world. James [...]
I’ve always liked to ask, “Why?” I remember as a [...]
Our company likes to surprise publishers and reps. When [...]
A very respected ex-CFO friend of mine forwards a lot of [...]
Acceleration in business, while necessary, causes extreme [...]
Predicting what will happen in business is hard. In the [...]
When I was in college, I worked every summer to put myself [...]
One of the legends about Nero was that he was fiddling [...]
You probably hear this once a day: “Just connect the [...]
Believe it or not, I like shopping. Not per se, but because [...]
When designers told us in a recent piece of research we [...]
The IOC (INTERNATIONAL OLYMPIC COMMITTEE) governs the [...]
In Issue 9, 2011 of Deloitte Review, Jonathan Coppulsky, [...]
On a recent business trip, as I prepared to work on an [...]
I read recently about a CEO who wanted to change his [...]
Deloitte is one of the great consulting companies. They [...]
There was a great routine by Abbott and Costello called [...]
The WSJ writer Stephen Moore wrote a piece recently called, [...]
Trade shows are interesting. Some say they are on the [...]
At a recent AIA presentation of our CEU Staying in Front of [...]
A 31-page white paper on inquiry behavior in trade [...]
Interline’s sister company, Accountability Information [...]
In January, 2011, a McKinsey Quarterly report entitled, [...]
The W.E. Long Company (now just the LONG COMPANY [...]
IBM Institute for Business Value's 40-page white paper is [...]
Magazines are still in flux – and under attack since we [...]